Delivery & Returns

Shipping

Shipping is free for all orders over £50 made within the UK. For all orders under £50, we charge a flat rate of £3.

For items already in stock, delivery time is 2-5 working days. For custom orders, delivery time is 4-6 weeks, depending on the number of orders in the queue. We will keep you informed about the status of the production.

Someone will need to be present at the shipping address to accept the order. We cannot leave an order without a signature. You also release Stellar Socks from all liability if an incorrect address is supplied or a parcel is stolen from your property after delivery.

Stellar Socks aims to ship all over the world.  You are responsible for paying any customs duties or import taxes.

For international deliveries, the delivery cost is calculated by the system based on the weight of the socks and packaging. For information on Royal Mail prices please visit the Royal Mail price finder page.

Returns

If you wish to return a product for exchange or refund, please send it back to us, unworn and with its original packaging, within 28 days of receiving your order.  We will refund the cost of your original purchase, excluding the delivery charge, when we receive the goods. This will generally be refunded in the same manner that you paid for the goods.

If you find an issue with the quality of the socks, such as a manufacturing defect, please contact us through the online contact form. We will then try to find a suitable solution.